Legal

Privacy Policy

This Privacy Policy explains how Solar Electrix collects, uses, stores, and protects personal information provided through this website and our enquiry processes.

Last updated: 23 April 2026

1. What Information We Collect

Contact details (for example: name, email, phone, and address).
Project details submitted through enquiry forms (for example: system type, property details, files, and notes).
Website usage and device data through cookies and analytics tools (for example: IP address, browser type, pages visited, and approximate usage patterns).

2. How We Collect Information

Directly from you when you submit forms, send emails, or contact us.
Automatically through website technologies such as cookies, security tools, and analytics services.
From trusted service providers that help us deliver website and enquiry services.

3. Why We Use Your Information

To respond to enquiries and prepare quotes or proposals.
To schedule, deliver, and support our services.
To improve website performance, user experience, and service quality.
To meet legal, compliance, fraud prevention, and record-keeping obligations.

4. Cookies and Tracking

We use cookies and similar technologies for functionality, security, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

5. Sharing Information

We do not sell personal information.
We may share information with service providers who support hosting, forms, communications, analytics, and project operations.
We may disclose information where required by law or to protect legal rights and safety.

6. Storage and Security

We take reasonable steps to protect personal information against unauthorized access, misuse, or loss.
No internet-based system is fully risk-free, but we apply practical safeguards and controlled access.

7. Retention

We keep personal information only as long as needed for service delivery, support, legal obligations, dispute resolution, and legitimate business purposes.

8. Your Rights

You may request access to personal information we hold about you.
You may request correction of inaccurate information.
You may contact us with privacy concerns at any time.

9. Contact for Privacy Requests

For privacy requests or complaints, contact us at office@solarelectrix.co.nz.

10. Policy Updates

We may update this policy from time to time. Updates are effective once published on this page.